In the rare chance that you need help with your subscription, or just have questions, CCBill is available 24 hours a day, 7 days a week, 365 days a year.
Phone: 1-888-596-9279
Fax: 480-449-8820
CCBill Customer Support page
You will be asked to provide two of the following three pieces of information to look up your membership: Email address, Credit Card #, or Subscription ID (which you will be sent in an email once you're signed up).